MEXICO CITY, July 3, 2023 /PRNewswire/ — Enriching the lives of pets is an ongoing mission for Petco, a leading American health and wellness company in the pet industry, providing premium products and services for beloved companions.

In order to enhance its expansion in Latin America, Petco has implemented Teamwork Commerce’s omnichannel solution to manage its more than 118 stores in Mexico and Chile. This implementation includes Point-of-Sale (POS), Loyalty Program and Inventory Control, all integrated with their CRM and Online Store.

Thanks to the cloud-based functionalities of Teamwork Commerce, Petco offers “Club Petco,” a program where customers receive coupons based on their purchase accumulation, whether they bought in-store or online. Furthermore, a strategy was implemented to streamline the checkout process by incorporating QR code scanning for grooming services and bulk products, allowing multiple items to be added with a single scan.

For Petco, this initiative proves to be highly valuable as it consolidates information into a single system, facilitating the checkout process and eliminating human error through devices that provide a better user interface and enhanced experience. Additionally, by adopting a “paperless” philosophy, customers can opt to receive their receipts via email or through the Petco app.

“Teamwork Commerce has become one of the key pillars in achieving omnichannel capabilities at Petco. It has reinforced Club Petco, our successful loyalty program, and we have been able to implement real-time targeted experiences to pamper our customers both in physical stores and on the ecommerce platform,” said Guillermo Prieto Cortes, CIO of Petco Mexico.

Teamwork Commerce is a flexible tech stack for retailers that includes POS, OMS, CRM, Clienteling, Inventory Control and Reporting – a cloud-based system that is constantly evolving to provide cutting-edge technology to meet the needs of the ever-changing retail landscape. With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, Petco, Prada Mx, InnovaSport, and Weber. For more information, please visit: www.teamworkcommerce.mx

Originally posted in SalesTechStar

Self-checkout solutions are starting to redefine brick and mortar experiences; Aleksander Martyshko, Senior Mobile Software Architect at Teamwork Commerce dives into a few upcoming trends and benefits:

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Welcome to this SalesTechStar chat Aleksander – tell us about yourself and your role at Teamwork Commerce

As a Senior Software Architect with expertise in RFID technology, I am responsible for leading the development of mobile applications that leverage RFID technology to improve inventory accuracy, reduce out-of-stocks, and provide real-time data insights.

I have a proven track record of designing and implementing innovative mobile solutions for the retail industry, with years of experience in developing software for RFID-based inventory management and customer engagement systems.

I love learning new technologies and I always want to improve my skill set. In my free time, I love reading books related to mobile development. I also read short stories – I find them useful for me to keep myself updated with new technologies, and they help me to write good code.

Read More: SalesTechStar Interview with Gregg Aamoth, CEO of POPcodes

We’d love to hear about some of the platform’s latest innovations and how it enables end users

We recently announced the launch of our RFID-powered self-checkout solution, and at the core of that product is our commitment to creating a much more streamlined checkout experience for consumers, while delivering security and highly streamlined operations for retailers.

The technology utilises RFID technology to instantly scan all items in a shopper’s basket or cart, and in-store visitors can complete transactions on their own within seconds. Meanwhile, from a retailer’s perspective, fewer staff members are tied to Point of Sale (POS) terminals – enabling them to focus more time on delivering a high-quality experience for customers, and with RFID tags attached to every product, the risk of theft is minimised significantly. Retailers will experience fewer losses and enhanced security at checkout.

How are RFID powered self-checkout systems changing the game for retail brands in today’s marketplaces? Can you discuss more on how leading brands are using this feature to drive in-store impact?

Self-checkout, for many, has been a breath of fresh air for consumers and retailers alike. It is clear that these terminals are here to stay. It has played a strong role in cutting queue times down for retailers, but this doesn’t mean that it can’t be improved – checkout times can still be more streamlined.

We want to play our part in the evolution of the retail industry and RFID-powered self-checkout will help retailers take an important step in the right direction. In today’s retail environment, customer experience is everything. As the last touchpoint a shopper has with a store, more checkout options for customers can not only significantly improve overall customer satisfaction, but they can reduce queue times – which benefits everyone. Customers are finished sooner. And retailers can optimise the amount of time visitors spend in-store.

Why in your view will self-checkout become the next big thing or one of the next big things in retail?

I think it is the natural progression of retail. Convenience is becoming critical to attracting and retaining customers, and retailers are recognizing that. However, convenience alone isn’t enough. It needs to be paired with an excellent customer experience. Until now, e-commerce has been providing the convenience that customers crave, but we’re starting to see a shift in consumer preference back towards in-store, experiential retail.

It is also worth noting that although RFID technology has existed for decades, it has typically been seen as an expensive solution. In recent years, a lot of great work has been done to make the technology more affordable, which is giving retailers better access to its capabilities.

RFID-powered self-checkout enables retailers to provide the best of both worlds: a completely streamlined in-store experience where customers can checkout in seconds if they want to, but without the need for manned checkout stations, store staff can instead focus on other technologies – such as Customer Relationship Management (CRM) and Clienteling platforms, Reporting and Analytics, and Inventory Management solutions – to create personalised experiences for in-store visitors.

They can make recommendations based on previous purchases, suggest alternative items to products that are out of stock, or even facilitate omnichannel fulfilment options such as buy online, pick up in-store (BOPIS) and buy online, return in-store (BORIS).

RFID-powered self-checkout plays a unique role in the development of retail. It might become the next big thing for retailers. However, if brands really want to develop long-term relationships with customers and drive sustainable growth, they need to invest in an all-encompassing retail technology stack that incorporates a range of solutions that communicate in real-time to deliver the ultimate customer experience.

What are some thoughts you have in mind regarding the future of retail management software?

Consumer demands continue to evolve and change. Whether retailers need to deliver convenience, personalization, or simply have better vision into their business operations, the right retail management software helps them remain agile. Agility is the key to the future of the industry – we only have to look at the past few years to recognize that. So, retail management software must deliver that.

The question then becomes more focused around how the software can ensure a high level of flexibility for retailers. The answer is simple: options. The management software has to be able to integrate with a vast number of technologies that reach from the manufacturing of a product, to its sale and then motivating and engaging repeat customers. Only then can a retailer have complete visibility of their operations. And with the right technologies in place – from managing supply chains and order management all the way through to POS – better decisions can be made in real time.

If customers want convenience, better omnichannel solutions can be developed. If they want personalization, retailers can merge their CRM with Mobile POS systems to make recommendations on products and complete transactions from anywhere in-store. If the economy is struggling and retailers need to put on promotions to help customers spend, they can leverage Analytics and Reporting solutions to understand the best way to deploy them. Most importantly, those options should all be available from one system. That is the future of retail management software.

Read More: E-commerce Businesses Can Fight Inflation – Here’s How

Can you highlight more on the impact of AI in this market?

AI is an interesting topic at the moment – especially with the level of attention being given to ChatGPT nowadays. From a retail perspective, I think the conversation goes back to creating convenience and amazing in-store experiences.

AI and wider automation technologies, remove the need for manual labour – processing returns, counting stock levels, analysing data, and much more. If a team of people are handed any of those tasks manually, it will take a significant amount of time to complete them and there is a likelihood that not all data available is considered.

Manual processes create an opportunity cost for retailers. Instead of spending hours counting stock, in-store associates can better spend their time interacting with customers, delivering a high-quality in-store experience. Furthermore, the inaccuracies created by manual processes can significantly hinder an entire retail operation.

The retail industry is starting to adopt automation and wider AI as a result of this, and it is being heavily driven by the evolving demands of customers.

Florida, US – May 15th, 2023: Teamwork Commerce, global retail management software, has today announced that it has attained SOC 2 Type 1 compliance for all Teamwork Commerce Premier Edition customers. The accreditation serves as a benchmark for a company’s ability to safeguard its clients’ data.

SSAE (Statement on Standards for Attestation Engagements) No. 21 System and Service Organization Controls (SOC) is a set of standards developed by the American Institute of Certified Public Accountants (AICPA). The compliance audits are performed by an independent third-party service auditor. SOC 2 compliance is a rigorous process that involves a comprehensive evaluation and testing of a company’s policies, procedures, and safeguards related to data security, availability, and confidentiality.

Teamwork Commerce customers are already benefiting from the comprehensive security measures implemented during the compliance process. SOC 2 compliance proves that a company adheres to best practices concerning data security, availability, and confidentiality and that it represents these practices fairly. SOC 2 compliance is an indication that a company prioritizes data security and has implemented appropriate safeguards.

Tom Godfrey, VP of Technical Services at Teamwork Commerce, says: “At Teamwork Commerce, we recognize the significance of data security for retailers, particularly in today’s context where cyber-attacks and data breaches are becoming increasingly common.

“When it comes to customer data as well as server and application access, Teamwork Commerce ensures that security, availability, and confidentiality are built into our product and processes. Our recent SOC 2 readiness program confirms it. We are committed to enhancing our platform and processes to provide exceptional customer service.”

The organization is now committed to working towards achieving SOC 2 Type 2 compliance, which involves not only implementing the necessary controls but also demonstrating that they have been continuously in place and effective for a period of 12 months.

Teamwork Commerce is also working towards achieving ISO 27001 certification. This international standard similarly provides a framework for information security management systems and requires a comprehensive approach to risk management and data protection.

About Teamwork Commerce

Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries globally including, Moose Knuckles, Colorado Rockies, Asics, Milwaukee Bucks, Catbird and Paul Stuart. Learn more at teamworkcommerce.it.

The New solution enables global fashion retailers to provide seamless commerce experiences for in-store customers

Clearwater, FL, April 24, 2023 — Teamwork Commerce, the global retail management software provider, has announced the launch of its RFID-Powered Self-Checkout solution, designed to simplify the checkout process for in-store customers. The technology allows customers to instantly scan all items and reduce checkout times, making in-store experiences hassle free.

Long queues and wait times at checkout are one of the main reasons why customers leave stores or turn to online shopping. To counteract this, self-checkout was introduced as the first step in what has become a major technological revolution. In fact, according to Catalina, self-checkout accounts for 38% of transactions in today’s retail environment.

Further to simplifying the checkout process for shoppers and enabling them to conduct transactions at their own pace, Teamwork Commerce’s Self-Checkout technology provides a number of additional advantages to standard self-checkout solutions. With RFID technology automatically scanning all items, and also capable of triggering alarms, retailers experience fewer losses and enhanced security at checkout.

With the solution in place, retailers can significantly enhance the number of transactions completed during operating hours, optimizing checkout times without having to individually scan all items. In-store associates are also afforded the time to focus on customer service, providing a high-quality experience rather than manually completing transactions.

Teamwork Commerce is constantly evolving to ensure it can provide its customers with cutting-edge technology to meet the needs of an ever-changing retail landscape. Teamwork Commerce’s Self-Checkout technology takes the self-service checkout concept one step forward, with users able to add barcodes, coupons and revolutionary payment methods to enable a completely streamlined shopping experience for associates and customers alike.

“We know that self-checkout is here to stay, and we want to take part in the revolution of the retail industry,” said Amber Hovious, VP of Marketing and Partnerships at Teamwork Commerce. “The retail checkout experience is the last touchpoint a shopper has with a store, and providing more checkout options can boost customer satisfaction and reduce wait time. With Teamwork Commerce’s RFID-Powered Self-Checkout technology and Mobile Point-Of-Sale system, retailers can keep customers happy and encourage more sales in-store. The quicker customers can shop, the happier they’ll be.”

About Teamwork Commerce

Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries Acne Studios, The Row, Asics, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at teamworkcommerce.it.

As part of a weekend collaboration activity involving employees worldwide, Teamwork Commerce continued its efforts to raise money for the people affected by the devastating earthquake that occurred in Turkey and Syria this February 6th. 

Clearwater, US, March 2023. Food for All, a London-based charity providing over 1,000 hot and nutritious meals per day to people in need, has received support from Teamwork Commerce, a leading technology solutions provider for the retail industry.

On February 6th, when one of the most catastrophic earthquakes in history struck Turkey and Syria, Food for All immediately responded and drove from London with mobile kitchens to help feed the rescue workers and all those affected by the earthquake. 

After the great success and reception in the first days of the catastrophe, Food for All is currently cooking and distributing 5,000 meals daily in Turkey, and they are working on a safe way to do it in Syria. 

Currently, Food for All is planning to stay longer in these countries, for up to two months or longer if necessary, and continue providing assistance and food to those in need. Teamwork Commerce wanted to provide immediate assistance to their efforts.

For this purpose, on the weekend of February 18th and 19th, Teamwork challenged its employees worldwide, inviting them to be active and get out for a walk or run, and count their steps or miles, with the intention of donating $5 USD for every 1,000 steps counted. 

The outcome was remarkable as over 100 of the Teamwork staff, coming from Ukraine, China, Australia, Mexico, Canada, the UK, Ireland, and the USA, united in a global effort to support the Food for All charity in their ongoing mission to provide food to those impacted by the catastrophic earthquake in Turkey and Syria. 

In total, those 100+ staff walked millions of steps, adding up to a sizeable donation from Teamwork that was sent to Food For All last week. We, at Teamwork Commerce, are excited as this is the beginning of TeamworkCares in 2023.

TeamworkCares is driven by respect, acceptance, and accountability. The team stands up for justice & equality worldwide and is committed to driving out discrimination, supporting change, and advocating for meaningful action.

Teamwork Commerce is a flexible tech stack for retailers that includes POS, OMS, Clienteling, Inventory Control, and Reporting – a cloud-based system that is constantly evolving to provide cutting-edge technology to meet the needs of the ever-changing retail landscape. With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, Acne Studios, The Row, Asics, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at teamworkcommerce.it

The curtains have closed on an incredible EuroShop 2023, jam-packed with the latest retail trends – from emergent tech making waves through the industry, to long-standing solutions constantly being improved as the sector’s evolution continues – and everything in-between.

Now that the dust has settled on a hectic week in Düsseldorf, we’ve taken the time to reflect on the successes of this year’s event, and have outlined four of the biggest talking points coming away from the World’s No. 1 Retail Trade Fair…

1. Sustainability Sticks

Conscious consumerism has taken retail by storm and in recent years we have seen a number of businesses within the sector push to be greener. Whether they are fighting to minimize waste, lower CO2 emissions throughout their supply chain or promote second-hand fashion, retailers are actively searching for ways to become more sustainable.

This industry-wide development showed its prominence at Messe Düsseldorf, where the ‘Hot Topic Sustainability’ initiative was promoted to show retailers how they can minismize their impact on the environment. In fact, Messe Düsseldorf even created a dedicated stand – THINK SUSTAINABLY – ACT RESPONSIBLY – which demonstrated to visitors how they could be more sustainable outside of just their stores, and minimize their environmental impact when exhibiting at trade shows.

With Teamwork Commerce’s Inventory Management solution, retailers can accurately track their stock levels throughout their entire supply chain. With a clear view of inventory, the risk of over ordering products can be removed, items are less likely to be lost and waste is minimized. Ultimately, the manufacture and shipping of products becomes highly streamlined, significantly lowering the amount of CO2 emitted throughout a retailer’s supply chain.

2. Supply Chain Efficiency is a Priority

Speaking of supply chain, one glaringly obvious fact throughout EuroShop 2023 was that retailers in today’s environment are not afraid to invest in their supply chains to drive both short and long-term efficiency.

Digital transformation is helping the industry to evolve faster than ever before, and as was clearly notable earlier this year at NRF: Retail’s Big Show, improved technologies such as AI, RFID and order management systems (OMS) are helping retailers to create operational efficiencies in their supply chains.

At Teamwork Commerce, our Enterprise Order Management System allows retailers to develop a seamless purchase workflow that benefits both staff and customers. Directly connecting to eCommerce platforms, the solution can generate shipments from multiple locations, and allow them to be fulfilled from anywhere. As a result, retailers can utilize omnichannel strategies such as buy online, pick up in-store (BOPIS) and buy online, return in-store (BORIS) – both of which create highly convenient fulfilment options for today’s evolving customer.

3. Enhanced Focus on Point of Sale

In an age where online shopping is second nature and completely seamless, customers need a reason to visit in-store. Not only do they need an amazing shop floor experience, but they need incredible convenience that rivals eCommerce shopping. As a result, the development of point of sale in recent years has grown exponentially. EuroShop proved why.

At the Teamwork Commerce booth, attendees flocked to our RFID powered self-checkout demo, which facilitates seamless transactions of entire shopping baskets in mere seconds. Why was it so popular? Because for many retailers, one of the biggest pain points that their customers suffer through is long queues. Our RFID powered self-checkout solution removes this. Customers simply place their basket in a designated area and all items (which are tagged with RFID inlays) are scanned immediately. With the customer only left needing to pay for their purchase, they can be on their way in seconds.

Queues are busted and more importantly, customers leave the store with a smile on their face having enjoyed a completely seamless checkout experience.

4. The Customer Comes First

While sustainability, supply chain management and seamless point of sale were the clear winners of EuroShop 2023, they all fall under one overarching theme: customer experience. Today’s retailer must continually pay attention to what their customers demand. In such a highly competitive industry, a poor customer experience can quickly become the difference between the winners and losers.

To find out more about how you can drive the ultimate customer experience throughout your entire retail operation, schedule a meeting with one of our retail experts today.